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Practices & Multi-Tenancy - Supervised Hours Tracker Docs Docs
How practice administrators see compliance across associates and supervisors without owning their records.
The application serves three kinds of accounts against one shared ledger: associates, supervisors, and practice administrators. Practices are the most common payer, so it’s worth being explicit about what they can and can’t see.
What a practice administrator can do
- See compliance status across every associate and supervisor engaged with the practice: unsigned weeks, expiring registrations, approaching six-year hour exposure, supervisee counts.
- Manage worksites and their exempt/nonexempt characterization, employment records, and written oversight agreements.
- Invite associates and supervisors, and manage seats and billing.
What a practice administrator cannot do
- Cannot see hour-level detail for an associate’s log unless that associate explicitly grants it.
- Cannot delete, lock, or suspend an associate’s record. There is no such operation available to a practice admin — only “end engagement.”
- Cannot see a supervisor’s caseload at other practices, even though the supervisee-cap rule (SB 1024) counts across all of them. Supervisors see their own aggregate; practices see only whether it’s currently a concern.
Why tenancy is record-centric, not org-centric
Most B2B products put user records inside an organization: leave the org, lose access to your data. That model is wrong here, because the hours belong to the associate, not the practice — a practice’s dashboard is a view over grants, not a container that owns the underlying ledger. Ending an engagement never changes what the associate can see or export.
Supervisors spanning multiple practices
A supervisor has one account and one queue, no matter how many practices they supervise at — this is required by the rules themselves (the SB 1024 cap counts across all of a supervisor’s employers, so a per-practice supervisor identity couldn’t even express the rule) and it’s the core value proposition for supervisors: one place to see everything they’re accountable for signing.
Group supervision across practices
A single group supervision session may include people from different practices. The session is one shared object: participant count is visible to everyone it’s attached to (it’s needed to check the eight-person cap), but participant identities are never disclosed across practices.